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Frequently Asked Questions


Pool

Spas

Saunas

Retail

Chemical

Service

POOL

1. Q: Why should I choose an inground vinyl lined pool?
Start with the quality workmanship and superior structure of the pool. The structure of an in-ground swimming pool demands solid support. That's why all Legacy Edition Pools feature sturdy steel frame construction and the strongest steel braces in the industry, which provide uncompromising support to Legacy's pool walls. Legacy vinyl lined pools are designed to withstand the harshest weather conditions that Mother Nature can dish out. Plus, they look great!

2. Q:What is the difference between concrete and vinyl? Is one better than the other?
Concrete pools can be made to fit any shape and have many different features compared to vinyl lined pools. One is not better than the other, they are just different surface materials. Your swimming pool designer can help you decide which surface to choose when building your new pool.

3. Q:What is an Endless Pool?
An Endless Pool is a fiberglass inground pool with a strong swim current, so users can swim in place. It's great for customers with small back yards but who still want to be able to swim and exercise. Check out our Endless Pool page to view the different options available.

4. Q: My backyard has a unique shape; can I still have a pool?
Of course! Legacy offers a Custom Cut pool shapes just for this reason, and concrete pools can be made to form any shape pool. Please contact one of our dedicated pool consultants today and schedule a free site-check. We'd be happy to design a pool that will fit perfectly into your unique landscape.

5. Q: What is the best choice of a liner pattern for my pool?
Like choosing a color of paint for your walls, choosing a liner is a challenging decision. Talking to your pool consultant can help in deciding which liner best fits your pool. Ultimately the choice is yours. Legacy has created a wide variety of liners, available in the showroom for your review.

6. Q: What options are available to add to my pool?
There are many exciting options you can choose and add to your pool. If you can dream it, we can build it! Please visit the Steps & Options page of our website to browse some of the many options offered by Legacy, and view our gallery to get more ideas for your pool!

  • Heat pumps
  • Salt systems
  • Auto covers
  • Remote controls
  • LED lights
  • Custom tiling
  • Water Falls, Fire features
  • White, Grey or Vinyl covered steel steps
  • Cuddle coves, custom stairs, barstools, grottos
  • Automatic pool cleaners
  • Spas

7. Q: Is financing available?
Yes, we have a variety of options available.

SPA

1. Q: Do you have spas in your showroom?
Yes! We have several models of HotSpring, HotSpot, Limelight and Fantasy spas in our showroom. Each shell and cabinet color is featured so you can choose which you like best. You can sit in the spas to feel how comfortable the seats are as well as bring your family in to find the right size for you.

2. Q: Can you "test" a spa?
Yes, we have a few select filled models that are filled and hot. You can "wet test" the jets, water care systems and seating. Just bring in your bathing suit and let yourself relax in the deep warm water.

3. Q: Why choose a HotSpring Spa?

  • Absolute Lowest Operation cost
  • Ready to use anytime, day or night
  • Superior Filtration and easy water care
  • Efficient Jet Pump Systems
  • Dedicated Circulation PumpWarm Air Induction System provides great efficiency
  • No-Fault® Heater
  • LED Interior and Top Mount Lighting System
  • SmartJet® System
  • Hydraulically Efficient Plumbing
  • Locking UL Insulated Cover

4. Q: How long do spas last?
Regina Pools & Spas has been selling HotSpring spas since 1981, and some of our very first customers still own their original HotSpring Spa. Although the technology has changed, the structure and strength of a HotSpring spa can lasts. Spa covers generally last 3-5 years and spa filters should be changed every 2-4 years for paper filters, 5-6 for tri-x filters.

5. Q: When should you drain your hot tub?
The water in your spa should be drained and refilled completely about every 3-4 months. If you are on a salt system it is recommended to drain it every 6 months. To drain a HotSpring spa, simply remove the drain caps and turn the valve at the base of the equipment panel and allow water to fully empty. Attach a regular garden hose to the drains if you would prefer the water drain to another location. You can also use a small submersible pump to drain the water from the spa.

We recommend cleaning the shell with Off The Wall, a product that will remove any scale and grime buildup left behind. Also, we recommend cleaning your filters every time you drain your spa, either with GLB Filter Cleanse or Filter Cleaner Spray. The Tri-X filters can be put through the dishwater (no soap, hot water or dry cycle) but should also be chemically cleaned 1-2 times a year.

To fill a HotSpring spa, always insert the hose into the gray standpipe within the filter compartment. This will prevent air bubbles from developing in the plumbing. Continue adding water until the waterline is above the jets and just below the pillows. Only when the spa is full can you turn the power back on. Allow the temperature of the water to heat to 90 degree before adjusting the chemical balance.

For further instructions or help please call us!

6. Q: Can a hot tub make you sick?
With proper water sanitation it is perfectly safe to use a hot tub, and it will not make you sick. If you feel there are any problems with the sanitation of your spa water, please bring us a sample so we can help you decide if the spa can be treated or if you should drain.

SAUNA

1. Q: What is a sauna?
A sauna is a room used as a hot-air or steam bath for cleaning and refreshing the body.

2. Q: Why choose Finnleo?
Finnleo® has over 94 years of making saunas and has the most complete line of traditional and infrared saunas. From entry level portable saunas, to deluxe custom saunas with custom lighting, custom benching and multiple wood choices and styles, Finnleo® has a sauna for every taste and budget. Finnleo® is Saunatec®, which has a history dating back to 1919, when the company was established in Wyborg, Finland. Saunatec® produces more sauna heaters worldwide than any other company--bar none.

3. Q: What are the benefits of owning a Sauna?
There are many researched health benefits to using a sauna, but the most significant is the relaxation you feel after every session. Please explore the other health benefits on our Top 10 Benefits page.

4. Q: Are there any health risks to using a sauna?
Be sure to consult your personal physician if you have any history of heart problems, high blood pressure or any other health problems before enjoying any kind of sauna. The rule of thumb is to listen to your body; if you feel uncomfortable you should leave the sauna and cool off before re entering.

5. Q: How do you clean a sauna?
The simplest method of sauna maintenance is to keep a hand brush near the sauna door. The last person out dips the brush in the water bucket, and does a quick scrubbing on the benches, walls, backrests, etc. This 30-second ritual will keep your sauna looking great indefinitely. This will prevent the need to use anything stronger than clean water on the wood portions. Depending on how often you use your sauna, it may be beneficial to occasionally wet mop the floor using a liquid deodorizing cleaner.

RETAIL

1. Q: Are you open Sundays?
Yes! We are open from 12 p.m. – 5 p.m. Sunday all year long.

2. Q: How late are you open?
We are open Monday, Wednesday, Friday 10-6; Tuesday and Thursday 10-8; Saturday 10-5 and Sunday 12-5.

3. Q: Do you test water? What do you test?
We offer free digitalized water testing in store. We ask for about 10 oz of water or more; generally a filled water bottle is best. For best results, take the sample from elbow depth down away from returns and skimmers. It takes only about 5-10 minutes to complete a water test, and you can wait, call for your results, or have us call or fax you your results.

Based on your water care program we test for TDS, Salt, Free Chlorine, Total Chlorine, Bromine, Soft Soak/BaquaSpa Sanitizer and Oxidizer, pH, Total Alkalinity, Calcium Hardness, Stabilizer, Copper and Iron. We can also perform a test for phosphates; please ask us to test this when you drop off the water sample.

4. Q: What is TDS?
TDS is the Total Dissolved Solids in your pool/spa water. This means all chemicals and contaminants that have been dissolved into your water. In pools this measurement is often not adjusted because pool water is replaced often due to splash outs and evaporation. In spas however, this level helps us determine when it is time to drain your spa. When TDS reaches over 1,000 ppm we often let the customer know it will soon be time to drain and refill. High TDS can cause cloudy water, as well as frequent imbalances in the pH, alkalinity and oxidizer levels.

5. Q: What products do you sell?
Our retail showroom contains a wide variety of quality products for your every pool and spa need. We feature BioGuard, SpaGuard, BaquaSpa, Natural Chemistry, Nature2, and Freshwater Systems. Also available are pool and spa components such as pumps, heaters, automatic cleaners, filters, lights, covers, hoses, baskets, vinyl liner samples, and other miscellaneous parts. Fulfilling your additional backyard needs are toys, games, floats, fragrances, and test kits.

6. Q: How do I clean/Protect my hot tub cover?
Simply use Sunstar Shampoo and Conditioner. First, spray on the shampoo and rub with a soft wet rag to clean the dirt off. Rinse thoroughly and allow to dry. With a clean dry rag apply the conditioner all over the top of the vinyl to protect against the elements.

7. Q: Do you stock parts for pools/spas?
We stock parts for these spas:
HotSpring Spas, Tiger River Spas, HotSpot Spas, Fantasy Spas and Free Flow spas.

We also stock parts for Hayward and Pentair pool equipment, Polaris Automatic Vacuums and miscellaneous plumbing parts.

8. Q: Are you open on holidays?
We are open all year long except for on Easter, Thanksgiving, Christmas and New Years.

CHEMICAL

1. Q: What is the BioGuard 1-2-3 program?
The BioGuard chemicals 1-2-3 program is Sanitizer, Oxidizer and Algaecide.

Sanitizer: This step is the application of Silk Tabs, Silk Sticks, or Silk Smart Sticks. These can be placed in the skimmer or in a floater. The amount of tabs/sticks needed on the pool size. For instance, in a 10,000 gallon pool, between 1-2 tabs/sticks should be added.

Oxidizer: This step included granular chlorine, often referred to as "shock". Generally used once a week, the amount depends on the size of the pool. We stock three different types for every type of pool surface –BurnOut3, BurnOut35 and Smart Shock.

Algaecide: About once a week, as a regular maintenance to prevent algae, an algaecide should be used. We offer three options –Algae All 60, Back Up and Smart Algaecide. One of our expert staff members can help you decide which one is right for your pool.

2. Q: What is combined chlorine? How do I treat it?
Combined chlorine can occur anytime the amount of contaminants in the pool or spa overwhelms the amount of sanitation being delivered to the pool/spa water. When chlorine combines with these contaminants it creates chloramines which produce a strong chlorine odor. Get your water tested if your pool or spa has a strong chlorine smell, or if your test strips show no free chlorine but any amount of total chlorine. In order to treat combined chlorine you have to reach "break point". Add double the amount of shock that you would normally add to the pool or spa and allow to circulate for 24 hours before retesting. After you shock wait until the chlorine level stabilizes at 1-3 ppm before entering the pool or spa again. In cases where there is a very high amount of combined chlorine, a triple or quadruple shock may be recommended.

3. Q: How should I treat my pool before/after a storm?
Before a storm we recommend to purchase a submersible pump so you can be ready to drain water off the cover or out of the pool if the water level gets too high. After a bad storm, remove any debris from your pool water by skimming or vacuuming. Check your skimmer and pump baskets and make sure they are also clear. If necessary, backwash your filter. Super oxidize by doubling the amount of shock you normally use in the water and allow it to circulate for 24 hours. Check the water balance, and rebalance if necessary. Our service team is also available to provide any help after a storm. Please call and schedule maintenance with us so we can work to get your pool back to running smoothly.

4. Q: My pool isn't holding chlorine, what's wrong?
There could be a few factors causing this issue. We recommend bringing in a water test so we can check the balance of your water and adjust if necessary. First, check your stabilizer level. If it is not in the correct range, the chlorine could be burning off too fast. Also, check your skimmer and make sure you are adding the proper amount of chlorine sticks or tablets, and make sure you are adding the proper amount of granular chlorine once a week. If there was recently a heavy bather load or storm you may need to super chlorinate to overcome the amount of contaminants in the water. Check under your skimmer baskets and under ladder steps for water mold –if they feel slimy you may need to super chlorinate and treat for water mold. Finally, check for phosphates and if present treat for them.

5. Q: How do I treat my pool if I have algae?
If you have green algae: Brush the pool walls thoroughly especially in places of low circulation. Use Banish, then 1 hour later double shock* the water. Allow to circulate 24 hours. Banish is an effective method to kill green, black and mustard algae. We also have other algae products available for different circumstances.

One of our expert staff members can help you choose which method is best to kill the algae in your pool. To prevent algae from growing during the summer you should brush often, keep your pool balanced, keep your chlorine level between 1-3 ppm and use an algaecide such as Algae All 60 or Backup weekly. *Double shock = Twice your regular shock amount. Example: "Regularly I shock with two bags of BurnOut3, so a double shock would equal 4 bags."

6. Q: What chemical systems can I use in my pool/spa?
For pools we offer different water care programs including chlorine, bromine, salt, or biguanide (SoftSwim). For spas the water care is very similar. We offer programs including chlorine, bromine, salt, the FreshWater system and biguanide (BaquaSpa).

7. Q: My pool/spa is making me itch, what's wrong?
Most likely the water is out of balance or the oxidizer level is too high or too low. Test your water or bring us a sample, and one of our expert staff members can recommend a solution.

8. Q: How should I store chemicals?
In a cool, dry, well ventilated area away from pets and children. Always refer to the instruction label on your specific chemicals for storage information.

SERVICE

1. Q: How do I open my pool?
Please see our Service page for Pool Opening.

2. Q: How do I close my pool?
Please see our Service page for Pool Closing.

3. Q: How do I backwash?
Start by unrolling the blue backwash hose into an area where water can flow to. Turn off your pump and turn the multiport valve to "backwash". Turn system back on and allow to flow until water looks clean. Turn off pump and switch to "rinse" turn back on and allow to rinse for 15-20 seconds.

4. Q: How much DE do I add to my filter?
To find out how much DE is required for your filter, check the label on your filter tank and find the filter size. Filter sizes are in sq.ft. and are 24, 36, 48 or 60. Divide this number by 10 and it will give you the amount of pounds of DE to add to the filter. Example: I have a 48 sq.ft. filter so I add 4.8lbs of DE.

5. Q: When should I schedule my pool open/close?
Depending on your holiday plans for Memorial Day and Labor Day, the earlier you call us to schedule the better. Once you know when you want your pool open by, give us a call! Our schedule fills up very fast, so we recommend calling a few weeks in advance. A lot of people like to open before Memorial Day so their pool is ready for that first party of the year.

When the season starts changing and the weather becomes too cold to swim is when most people decide to close their pools. Note: People with heat pumps often have a longer swimming season than those without.

6. Q: How do I get better vacuum suction?
Turning off other suction valves so only one skimmer is pulling in water is the first step to getting better vacuum suction. You also want to check all skimmers and pump baskets to make sure they are clear of debris so they are working at their highest ability.

7. Q: I'm going on vacation; can you take care of my pool? Or how should I treat it before I leave?
Maintenance can be set up for you during your vacation so we can test and balance your pool, make sure it is running smoothly and remove any debris that has fallen into it. If you do not plan on setting up maintenance, we recommend to make sure the pool is balanced and clean, and to double shock before you leave.

8. Q: How do I clean my filters?
There are two methods to cleaning your filters; soak and spray. Pool Filters: Spray with Kleen It and allow to sit for 15-20 minutes, then rinse thoroughly. Make a solution of one part acid to 3 parts water in a large plastic bucket and soak filters for 12 hours. Rinse thoroughly. You can also use GLB Filter Cleanse to soak pool filters, make a solution of 1 part GLB to 5 parts water in a large plastic bucket and soak for 12 hours. Rinse thoroughly. Spa Filters: Spray with Filter cleaner and allow to sit for 15-20 minutes. Rinse thoroughly. Use GLB filter cleanse in a solution of one part GLB to 5 parts water in a large plastic container and soak for 12 hours. Rinse thoroughly. Tri-X filters can also be rinsed in the dishwasher without soap, hot water, or a heat cycle.

9. Q: Do you clean filters?
Yes, we clean pool and spa filters. Please bring them to the store in a large plastic bag and mark them in black permanent marker with your last name. Depending on our service schedule it usually takes a few days to complete the cleaning. Please contact us for more information and pricing.